Contact
Backbuild maintains dedicated channels for security, privacy, compliance, and vulnerability reports. Using the correct channel helps us route your request to the right team and respond within our published service level objectives.
Security team
For security questionnaires, architecture reviews, evidence requests, SOC 2 and ISO 27001 program inquiries (status: in progress — see /compliance), and general information security questions:
- Email: security@backbuild.ai
- Response target: two business days for initial acknowledgment
Privacy and data protection
For GDPR, UK GDPR, CCPA, and other privacy inquiries, data subject access requests, Data Processing Agreement requests, and sub-processor questions:
- Email: privacy@backbuild.ai
- Data subject rights response: within 30 days as required by applicable law
Vulnerability reports
If you believe you have discovered a security vulnerability in a Backbuild product or service, please follow our responsible disclosure policy. Do not report vulnerabilities through public channels or social media.
- Email: security@backbuild.ai
- Subject line:
VULNERABILITY REPORT - Acknowledgment target: one business day
Legal
For contract, DPA, BAA, MSA, and other legal inquiries:
- Email: legal@backbuild.ai
Customer support
For product support, account, and billing questions, please use the support channels inside the Backbuild application or visit backbuild.ai.
Mailing address
Gable Digital Solutions, Inc.
Attn: Security and Compliance
United States
For postal correspondence, please email security@backbuild.ai first so we can provide a current mailing address and ensure your inquiry reaches the right team.